Return & Refund Policy
This policy applies to purchases made on the website cartlingj.com, operated by Atelier CJ under the brand Cartling J.
Returns
Customers may return a product within fourteen (14) days from the date of delivery, in accordance with applicable consumer protection regulations.
To be eligible for a return, the item must be returned unused, in its original condition and in its original packaging.
To initiate a return, customers are invited to contact:
Return instructions will be provided upon request.
Return Shipping
Unless the product is defective or incorrect, return shipping costs remain the responsibility of the customer.
Customers are encouraged to use a shipping method that provides tracking and appropriate protection for the item being returned.
Refunds
Once the returned product has been received and inspected, the refund will be issued using the original payment method.
Refunds are processed within a reasonable timeframe following confirmation that the returned product meets the conditions described above.
Defective or Incorrect Items
If a product received is defective or does not correspond to the order, customers should contact customer service as soon as possible after receiving the order.
Appropriate arrangements will be made to resolve the situation.
Contact
For any questions regarding returns or refunds, customers may contact:
